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Researching a failed data collector

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If a data collector has failure message and a High or Medium Impact, you need to research this problem using the data collector summary page with its linked information.

Use the following steps to determine the cause of failed data collectors. Data collector failure messages are displayed on the Admin menu and on the Installed Data Collectors page.

  1. Click Admin > Data Collectors > Installed Data Collectors.

  2. Click the linked Name of the failing data collector to open the Summary page.

  3. On the Summary page, check the Comments area to read any notes that might have been left by another engineer who might also be investigating this failure.

  4. Note any performance messages.

  5. Move your mouse pointer over the segments of the Event Timeline graph to display additional information.

  6. Select an error message for a Device and displayed below the Event Timeline and click the Error details icon that displays to the right of the message.

    The Error details include the text of the error message, most likely causes, information in use, and suggestions of what can be tried to correct the problem.

  7. In the Devices Reported By This Data Collector area, you might filter the list to display only devices of interest, and you can click the linked Name of a device to display the asset page for that device.

  8. When you return to the data collector summary page, check the Show Recent Changes area at the bottom of the page to see if recent changes could have caused the problem.