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Element Software

Enable and disable support access

Contributors netapp-pcarriga netapp-yvonneo amgrissino
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You can enable support access to temporarily allow NetApp support personnel access to storage nodes via SSH for troubleshooting.

You must have cluster admin privileges to change support access.

  1. Click Cluster > Settings.

  2. In the Enable / Disable Support Access section, enter the duration (in hours) that you want to allow support to have access.

  3. Click Enable Support Access.

  4. Optional: To disable support access, click Disable Support Access.