Download software files from support site

You download the new downloadable package (DLP) software files from the NetApp Support Site to your management client.

About this task

The time it takes to upgrade depends on your storage array configuration and the components that you are upgrading.


  1. If your storage array contains only one controller or you do not have a multipath driver installed, stop I/O activity to the storage array to prevent application errors. If your storage array has two controllers and you have a multipath driver installed, you do not need to stop I/O activity.
    If you are upgrading SANtricity OS on a StorageGRID appliance (for example, SG5612 or SG5760), you need to stop I/O activity by placing the appliance into maintenance mode before continuing with this procedure, or data could be lost. For detailed steps, see the installation and maintenance instructions for your StorageGRID appliance.
  2. Select Support > Upgrade Center.
  3. In the area labeled SANtricity OS Controller Software upgrade, click NetApp Support.
  4. On the Support web site, click the Downloads tab, and then select Software.
  5. Select SANtricity OS Controller Software.
    Note: Digitally signed firmware is required in version 8.42 and above. If you attempt to download unsigned firmware, an error is displayed and the download is aborted.
  6. Follow the remaining instructions.
    The file to download has a filename similar to E28xx_1140 with a .zip or .tar.gz extension.
  7. If you do NOT want to upgrade the IOM firmware at this time, click Suspend IOM Auto-Synchronization.

    If you have a storage array with a single controller, the IOM firmware is not upgraded.

After you finish

Go to Transfer software files to the controllers..