Configuring the ONTAP SVM Data Collector
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Cloud Secure uses data collectors to collect file and user access data from devices.
Before you begin
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This data collector is supported on Data ONTAP 9.2 and later versions.
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Only data type SVMs are supported. SVMs with infinite/flexgroup volumes are not supported
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SVM has several sub-types. Of these, only default and sync_source are supported.
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An Agent must be configured before you can configure data collectors.
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Make sure that you have a properly configured User Directory Connector, otherwise events will show encoded user names and not the actual name of the user (as stored in Active Directory) in the “Activity Forensics” page.
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For optimal performance, you should configure the FPolicy server to be on the same subnet as the storage system.
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You must add an SVM using one of the following two methods:
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By Using Cluster IP, SVM name, and Cluster Management Username and Password
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SVM name must be exactly as is shown in ONTAP and is case-sensitive.
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By Using SVM Vserver Management IP, Username, and Password
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If you are not able or not willing to use the full Administrator Cluster/SVM Management Username and Password, you can create a custom user with lesser privileges as mentioned in the “A note about permissions” section below. This custom user can be created for either SVM or Cluster access.
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o You can also use an AD user with a role that has at least the permissions of csrole as mentioned in “A note about permissions” section below. Also refer to the ONTAP documentation.
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Ensure the correct applications are set for the SVM by executing the following command:
clustershell::> security login show -vserver <vservername> -user-or-group-name <username>
Example output:
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Ensure that the SVM has a CIFS server configured:
clustershell::>vserver cifs show
The system returns the Vserver name, CIFS server name and additional fields.
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Set a password for the SVM vsadmin user. If using custom user or cluster admin user, skip this step.
clustershell::>security login password -username vsadmin -vserver svmname
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Unlock the SVM vsadmin user for external access. If using custom user or cluster admin user, skip this step.
clustershell::>security login unlock -username vsadmin -vserver svmname
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Ensure the firewall-policy of the data LIF is set to ‘mgmt’ (not ‘data’). Skip this step if using a dedicated management lif to add the SVM.
clustershell::>network interface modify -lif <SVM_data_LIF_name> -firewall-policy mgmt
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When a firewall is enabled, you must have an exception defined to allow TCP traffic for the port using the Data ONTAP Data Collector.
See Agent requirements for configuration information. This applies to on-premise Agents and Agents installed in the Cloud.
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When an Agent is installed in an AWS EC2 instance to monitor a Cloud ONTAP SVM, the Agent and Storage must be in the same VPC. If they are in separate VPCs, there must be a valid route between the VPC’s.
A Note About Permissions
Permissions when adding via Cluster Management IP:
If you cannot use the Cluster management administrator user to allow Cloud Secure to access the ONTAP SVM data collector, you can create a new user named “csuser” with the roles as shown in the commands below. Use the username “csuser” and password for “csuser” when configuring the Cloud Secure data collector to use Cluster Management IP.
To create the new user, log in to ONTAP with the Cluster management Administrator username/password, and execute the following commands on the ONTAP server:
security login role create -role csrole -cmddirname DEFAULT -access none security login role create -role csrole -cmddirname "network interface" -access readonly security login role create -role csrole -cmddirname version -access readonly security login role create -role csrole -cmddirname volume -access readonly security login role create -role csrole -cmddirname vserver -access readonly security login role create -role csrole -cmddirname "vserver fpolicy" -access all security login role create -role csrole -cmddirname "volume snapshot" -access all security login create -user-or-group-name csuser -application ontapi -authmethod password -role csrole
Permissions when adding via Vserver Management IP:
If you cannot use the Cluster management administrator user to allow Cloud Secure to access the ONTAP SVM data collector, you can create a new user named “csuser” with the roles as shown in the commands below. Use the username “csuser” and password for “csuser” when configuring the Cloud Secure data collector to use Vserver Management IP.
To create the new user, log in to ONTAP with the Cluster management Administrator username/password, and execute the following commands on the ONTAP server. For ease, copy these commands to a text editor and replace the <vservername> with your Vserver name before and executing these commands on ONTAP:
security login role create -vserver <vservername> -role csrole -cmddirname DEFAULT -access none security login role create -vserver <vservername> -role csrole -cmddirname "network interface" -access readonly security login role create -vserver <vservername> -role csrole -cmddirname version -access readonly security login role create -vserver <vservername> -role csrole -cmddirname volume -access readonly security login role create -vserver <vservername> -role csrole -cmddirname vserver -access readonly security login role create -vserver <vservername> -role csrole -cmddirname "vserver fpolicy" -access all security login role create -vserver <vservername> -role csrole -cmddirname "volume snapshot" -access all security login create -user-or-group-name csuser -application ontapi -authmethod password -role csrole -vserver <vservername>
Configure the data collector
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Log in as Administrator or Account Owner to your Cloud Insights environment.
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Click Admin > Data Collectors > +Data Collectors
The system displays the available Data Collectors.
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Hover over the NetApp SVM tile and click *+Monitor.
The system displays the ONTAP SVM configuration page. Enter the required data for each field.
Field |
Description |
Name |
Unique name for the Data Collector |
Agent |
Select a configured agent from the list. |
Connect via Management IP for: |
Select either Cluster IP or SVM Management IP |
Cluster / SVM Management IP Address |
The IP address for the cluster or the SVM, depending on your selection above. |
SVM Name |
The Name of the SVM (this field is required when connecting via Cluster IP) |
Username |
User name to access the SVM/Cluster |
Password |
Password for the above user name |
Filter Shares/Volumes |
Choose whether to include or exclude Shares / Volumes from event collection |
Enter complete share names to exclude/include |
Comma-separated list of shares to exclude or include (as appropriate) from event collection |
Enter complete volume names to exclude/include |
Comma-separated list of volumes to exclude or include (as appropriate) from event collection |
Monitor Folder Access |
When checked, enables events for folder access monitoring. Note that folder create/rename and delete will be monitored even without this option selected. Enabling this will increase the number of events monitored. |
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In the Installed Data Collectors page, use the options menu on the right of each collector to edit the data collector. You can restart the data collector or edit data collector configuration attributes.
Troubleshooting
Known problems and their resolutions are described in the following table.
In the case of an error, click on the error in the Status column for detail about the error.
Problem: | Resolution: |
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Error message: "Connection to the FPolicy server <IP> is broken. ( reason: "FPolicy server is removed from external engine." )" |
SVM is unable to reach the Fpolicy Server. |
Collector reports Error Message: “No local IP address found on the connector that can reach the data interfaces of the SVM”. |
This is most likely due to a networking issue on the ONTAP side. Please follow these steps: |
Message: "Failed to determine ONTAP type for [hostname: <IP Address>. Reason: Connection error to Storage System <IP Address>: Host is unreachable (Host unreachable)" |
1. Verify that the correct SVM IP Management address or Cluster Management IP has been provided. |
Error Message: "Connector is in error state. Service.name: audit. Reason for failure: External fpolicy server terminated." |
1. It is most likely that a firewall is blocking the necessary ports in the agent machine. Verify the port range 35000-55000/tcp is opened for the agent machine to connect from the SVM. Also ensure that there are no firewalls enabled from the ONTAP side blocking communication to the agent machine. |
No events seen in activity page. |
1. Check if ONTAP collector is in “RUNNING” state. If yes, then ensure that some cifs events are being generated on the cifs client VMs by opening some files. |
SVM Data Collector is in error state and Errror message is “Agent failed to connect to the collector” |
1. Most likely the Agent is overloaded and is unable to connect to the Data Source collectors. |
SVM Data Collector shows error message as "fpolicy.server.connectError: Node failed to establish a connection with the FPolicy server "12.195.15.146" ( reason: "Select Timed out")" |
Firewall is enabled in SVM/Cluster. So fpolicy engine is unable to connect to fpolicy server. |
Error Message: “Connector is in error state. Service name:audit. Reason for failure: No valid data interface (role: data,data protocols: NFS or CIFS or both, status: up) found on the SVM.” |
Ensure there is an operational interface (having role as data and data protocol as CIFS/NFS. |
The data collector goes into Error state and then goes into RUNNING state after some time, then back to Error again. This cycle repeats. |
This typically happens in the following scenario: |
If you are still experiencing problems, reach out to the support links mentioned in the Help > Support page.