Skip to main content
Cloud Insights

HP Enterprise Alletra 9000 / Primera Storage data collector

Contributors netapp-alavoie dgracenetapp

Cloud Insights uses the HP Enterprise Alletra 9000 / HP Enterprise Primera (previously 3PAR) data collector to discover inventory and performance.


Cloud Insights acquires the following inventory information from this data collector. For each asset type acquired by Cloud Insights, the most common terminology used for this asset is shown. When viewing or troubleshooting this data collector, keep the following terminology in mind:

Field Description

Physical Disk


Storage System


Controller Node

Storage Node

Common Provisioning Group

Storage Pool

Virtual Volume


Note: These are common terminology mappings only and might not represent every case for this data collector.


The following are required to configure this data colletor:

  • IP address or FQDN of the InServ cluster

  • For inventory, read-only user name and password to the StoreServ Server

  • For performance, read-write user name and password to the StoreServ Server

  • Port requirements: 22 (inventory collection), 5988 or 5989 (performance collection) [Note: Performance is supported for StoreServ OS 3.x+]

  • For performance collection confirm that SMI-S is enabled by logging into the array via SSH.


Field Description

Storage IP address

Storage IP address or fully-qualified domain name of the StoreServ cluster

User Name

User name for the StoreServ Server


Password used for the StoreServ Server

SMI-S User Name

User name for the SMI-S Provider Host

SMI-S Password

Password used for the SMI-S Provider Host

Advanced configuration

Field Description

Inventory Poll Interval (min)

Interval between inventory polls. The default is 40 minutes.

SMI-S Connectivity

Protocol used to connect to the SMI-S provider

Override SMI-S Default Port

If blank, use the default port from SMI-S Connectivity, otherwise enter the connection port to use

Performance Poll Interval (sec)

Interval between performance polls. The default is 300 seconds.


Some things to try if you encounter problems with this data collector:


Problem: Try this:

"showsys" command doesn't return any result.

Run "showsys" and "showversion -a" from the command line and check if the version is supported by the array.


Problem: Try this:

Failed to connect or login. Provider initialization failed.

An all-numeric array name can cause problems with SMI-S server. Try changing the array name.

SMI-S user configured does not have any domain

Grant appropriate domain privileges to the configured SMI-S user

Cloud Insights states that it cannot connect/login to SMI-S service.

Confirm there is no firewall between the CI AU and the array that would block the CI AU from making TCP connections to 5988 or 5989.
Once that is done, and if you have confirmed there is no firewall, you should SSH to the array, and use the “showcim” command to confirm.

Verify that:

* Service is enabled
* HTTPS is enabled
* HTTPS port should be 5989

If those all are so, you can try to “stopcim” and then a “startcim” to restart the CIM (i.e. SMI-S service).

Additional information may be found from the Support page or in the Data Collector Support Matrix.