Troubleshooting

Contributors Download PDF of this page

The troubleshooting section provides information about the error codes, error messages, and includes the description or resolution to solve the issue.

The following table lists the SAP HANA plug-in error messages.

Error code Error message Description/Resolution

hdb-00001

Unable to find an accessible HANA node for executing hdbsql commands using the provided configuration parameters. Verify and update HANA settings in the configuration and try again.

Verify that HANA nodes are running and reachable, and the instance number provided is correct.

hdb-00002

Creating database snapshot for [$sid] failed.

Check if a HANA database snapshot is already created on the database. If already created, delete the HANA database snapshot or run unquiesce operation. If not already created, check the logs for other error messages and details.

hdb-00003

Deleting database snapshot for [$sid] failed.

Check if a HANA database snapshot is already deleted. If yes, this error can be ignored. If no, check SAP HANA plug-in parameters and make sure that nodes are reachable and instance number provided is correct.

hdb-00004

Connection to [$hana_node] node with instance [$instance] failed as the connection was refused.

The HANA node with instance displayed in the message are not reachable. This can be just a warning as the plug-in will attempt to run hdbsql commands on other nodes. Check the logs to see if the operation was successful.

hdb-00005

Database [$sid] already has a snapshot!

HANA database snapshot already exists on the database. Delete the HANA database snapshot or run unquiesce operation to resolve this issue.

hdb-00006

Unable to resolve hostname [$hana_node].

The HANA node hostname cannot be resolved. Check your DNS server or etc hosts entries.

hdb-00007

Invalid username or password. Verify the credentials and try again.

The user name and password provided for HANA database is incorrect. Correct the entries in the configuration file and try again.

hdb-00008

Running command [$hdbsql_cmd] on [$hana_node] failed.

Plug-in failed to execute hdbsql command on all HANA nodes provided in the configuration. Verify the HANA nodes and instance parameters and ensure at least one HANA node is up and reachable.

hdb-00009

Unable to find HANA [$info].

The SAP HANA plug-in SCDUMP operation was unable to retrieve a particular information from the HANA databases. Verify the HANA nodes and instance parameters and make sure at least one HANA node is up and reachable.

hdb-00010

Collection of OS information failed.

The collection of OS information failed in the Windows environment; the SAP HANA plug-in is not supported on Windows. Use an SLES operating system instead.

hdb-00011

Collection of OS information failed.

Snap Creator was unable to collect OS information for the SCDUMP operation. Check your agent configuration file and correct the settings.

hdb-00012

Collection of SnapDrive information failed.

The SAP HANA plug-in is only supported in an NFS environment. Your configuration for HANA database has SnapDrive enabled; set SNAPDRIVE=Nin the configuration file.

hdb-00013

The HANA_NODES parameter is not set. Check HANA settings in the configuration file.

HANA nodes (HANA_NODES) parameter is required for the SAP HANA plug-in. Set the parameter and try again.

hdb-00014

Unable to find an accessible HANA node for executing hdbsqlcommands using the provided configuration parameters. Verify and update HANA settings in the configuration and try again.

Verify that HANA nodes are running and reachable, and the instance number provided is correct.

hdb-00015

The HANA_INSTANCE parameter is not set. Check HANA settings in the configuration file.

HANA instance (HANA_INSTANCE) parameter is required for the SAP HANA plug-in. Set the parameter and try again.

hdb-00016

The HANA_PASSWORD parameter is not set. Check HANA settings in the configuration file.

HANA password (HANA_PASSWORD) parameter is required for the SAP HANA plug-in. Set the parameter and try again.

hdb-00017

Path to hdbsql, value of parameter HANA_HDBSQL_CMD is invalid!

One of the following has occurred:

  • You have not provided the hdbsql path

  • The hdbsql path provided is incorrect.

Ensure you have the HANA hdbsql client installed on the management host where Snap Creator Agent is installed, and provide the correct path of the hdbsql binary in HANA parameters; then, try again.