When to roll back a transition and when to call technical support
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You can roll back without assistance when performing a rollback on test or lab clusters, but you must call technical support if you encounter problems during or after transition, or if you want to roll back a transition performed on a production cluster.
|You should not attempt to roll back a transition in a production environment without assistance from technical support.|
If you encounter any of the following circumstances, contact technical support immediately:
The transition process fails and cannot finish, and you are unsure of what to do next.
The transition process finishes, but the cluster is unusable in a production environment.
The transition process finishes and the cluster goes into production, but you are not satisfied with its behavior.
The transition process finishes for some but not all of the data and configuration, and you decide that you want to roll back the transition.
You have a problem with the transition process and cannot resolve the problem with the error response messages in the 7-Mode Transition Tool, in the Data ONTAP EMS event messages, and NetApp Knowledgebase.