Applying a service pack

Periodically, service packs are available, which you can apply to take advantage of fixes and enhancements to OnCommand Insight.

Before you begin

  • You must have downloaded the service pack file (for example, 7.2service_pack_1.patch) from the NOW site.

  • You must have approved all patches.


  1. On the Insight toolbar, click Admin.

  2. Click Patches.

  3. From the Actions button, select Apply patch.

  4. In the Apply data source patch dialog box, click Browse to locate the service pack file.

  5. Inspect the Patch name, Description, Impacted data source types, which shows if any data sources are affected, and Details, which describes the enhancements that the service pack contains.

  6. If the selected service pack is correct, click Apply Patch.

    Service packs are approved automatically; no further action is required.