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OnCommand Insight

Syncing the connector

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Once ServiceNow, Insight and the connector are properly configured, you can synchronize the connector.

Steps

  1. Open a cmd prompt and change to the \OCI2SNOW folder.

  2. Run the following command twice. The first sync updates the items, the second sync updates the relationships: oci_snow_sync.pyz sync

  3. Verify that the Storage Server table in your ServiceNow instance is populated. Open a storage server and verify that resources related to that storage are listed.