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Including a backup of the Data Warehouse database
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By default, ASUP sends only the Data Warehouse log files to technical support for assistance in troubleshooting; however, you can also choose to include a backup of the Data Warehouse database and select the type of data that is sent.
Steps
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Log in to the Data Warehouse portal at
https://hostname/dwh, wherehostnameis the name of the system where OnCommand Insight Data Warehouse is installed. -
From the navigation pane on the left, click Troubleshooting.
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To specify that ASUP should include a backup of the Data Warehouse database, click the Include DWH Database Backup list and select one of the following options for the type of data that the backup should include:
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All (including Performance)
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All Except Performance
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Inventory Only
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Click Update.
