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OnCommand Insight

Configuring your ASUP processing


All NetApp products are equipped with automated capabilities to provide the best possible support for customers. The automated support (ASUP) periodically sends predefined and specific information to Customer Support. You can control the information to be forwarded to NetApp, and how often it is sent.

Before you begin

You must configure OnCommand Insight to forward data before any data is sent.

About this task

ASUP data is forwarded using the HTTPS protocol.


  1. On the Insight toolbar, click Admin.

  2. Click Setup.

  3. Click the ASUP & Proxy tab.

  4. In the ASUP section, select Enable ASUP to activate the ASUP facility.

  5. If you want to change your corporate information, update the following fields:

    • Company name

    • Site name

    • What to send: Logs, configuration data, performance data

  6. Click Test Connection to ensure that the connection that you specified works.

  7. Click Save.

  8. In the Proxy section, choose whether to Enable Proxy, and specify your proxy host, port, and user information.

  9. Click Test Connection to ensure that the proxy that you specified works.

  10. Click Save.