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OnCommand Insight

Generating logs for Customer Support


If requested by Customer Support, generate a server, acquisition, or remote log for troubleshooting purposes.

About this task

If NetApp Customer Support requests, use this option to generate the logs.


  1. On the Insight toolbar, click Admin and select Troubleshooting.

  2. At the bottom of the page in the Other tasks area, click Advanced Troubleshooting.

  3. On the next page in the Advanced menu, click the Troubleshooting link.

  4. Click the Logs tab and select the log file to download.

    A dialog box opens allowing you to open the log or save the log locally.