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When and where AutoSupport messages are sent

Contributors netapp-barbe
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AutoSupport sends messages to different recipients, depending on the type of message. Learning when and where AutoSupport sends messages can help you understand messages that you receive through email or view on the Active IQ (formerly known as My AutoSupport) web site.

Unless specified otherwise, settings in the following tables are parameters of the system node autosupport modify command.

Event-triggered messages

When events occur on the system that require corrective action, AutoSupport automatically sends an event-triggered message.

When the message is sent Where the message is sent

AutoSupport responds to a trigger event in the EMS

Addresses specified in -to and -noteto. (Only critical, service-affecting events are sent.)

Addresses specified in -partner-address

Technical support, if -support is set to enable

Scheduled messages

AutoSupport automatically sends several messages on a regular schedule.

When the message is sent Where the message is sent

Daily (by default, sent between 12:00 a.m. and 1:00 a.m. as a log message)

Addresses specified in -partner-address

Technical support, if -support is set to enable

Daily (by default, sent between 12:00 a.m. and 1:00 a.m. as a performance message), if the -perf parameter is set to true

Addresses specified in -partner-address`

Technical support, if -support is set to enable

Weekly (by default, sent Sunday between 12:00 a.m. and 1:00 a.m.)

Addresses specified in -partner-address

Technical support, if -support is set to enable

Manually triggered messages

You can manually initiate or resend an AutoSupport message.

When the message is sent Where the message is sent

You manually initiate a message using the system node autosupport invoke command

If a URI is specified using the -uri parameter in the system node autosupport invoke command, the message is sent to that URI.

If -uri is omitted, the message is sent to the addresses specified in -to and -partner-address. The message is also sent to technical support if -support is set to enable.

You manually initiate a message using the system node autosupport invoke-core-upload command

If a URI is specified using the -uri parameter in the system node autosupport invoke-core-upload command, the message is sent to that URI, and the core dump file is uploaded to the URI.

If -uri is omitted in the system node autosupport invoke-core-upload command, the message is sent to technical support, and the core dump file is uploaded to the technical support site.

Both scenarios require that -support is set to enable and -transport is set to https or http.

Due to the large size of core dump files, the message is not sent to the addresses specified in the -to and -partner-addresses parameters.

You manually initiate a message using the system node autosupport invoke-performance-archive command

If a URI is specified using the -uri parameter in the system node autosupport invoke-performance-archive command, the message is sent to that URI, and the performance archive file is uploaded to the URI.

If -uri is omitted in the system node autosupport invoke-performance-archive, the message is sent to technical support, and the performance archive file is uploaded to the technical support site.

Both scenarios require that -support is set to enable and -transport is set to https or http.

Due to the large size of performance archive files, the message is not sent to the addresses specified in the -to and -partner-addresses parameters.

You manually resend a past message using the system node autosupport history retransmit command

Only to the URI that you specify in the -uri parameter of the system node autosupport history retransmit command

Messages triggered by technical support

Technical support can request messages from AutoSupport using the AutoSupport OnDemand feature.

When the message is sent Where the message is sent

When AutoSupport obtains delivery instructions to generate new AutoSupport messages

Addresses specified in -partner-address

Technical support, if -support is set to enable and -transport is set to https

When AutoSupport obtains delivery instructions to resend past AutoSupport messages

Technical support, if -support is set to enable and -transport is set to https

When AutoSupport obtains delivery instructions to generate new AutoSupport messages that upload core dump or performance archive files

Technical support, if -support is set to enable and -transport is set to https. The core dump or performance archive file is uploaded to the technical support site.