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Manually triggering an AutoSupport message

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To assist technical support in troubleshooting issues with your StorageGRID system, you can manually trigger an AutoSupport message to be sent.

What you'll need

  • You must be signed in to the Grid Manager using a supported browser.

  • You must have the Root Access or Other Grid Configuration permission.

Steps

  1. Select Support > Tools > AutoSupport.

    The AutoSupport page appears with the Settings tab selected.

  2. Select Send User-Triggered AutoSupport.

    StorageGRID attempts to send an AutoSupport message to technical support. If the attempt is successful, the Most Recent Result and Last Successful Time values on the Results tab are updated. If there is a problem, the Most Recent Result value updates to "Failed," and StorageGRID does not try to send the AutoSupport message again.

    Note After sending an User-triggered AutoSupport message, refresh the AutoSupport page in your browser after 1 minute to access the most recent results.