Skip to main content
A newer release of this product is available.

Hardware setup appears to hang (SG6000 or SG5700)

Contributors netapp-madkat netapp-perveilerk netapp-pcelmer ssantho3
PDFs

The StorageGRID Appliance Installer might not be available if hardware faults or cabling errors prevent the storage controllers or the appliance controller from completing their boot-up processing.

Example 1. Steps
SG6000

  1. For the storage controllers, watch the codes on the seven-segment displays.

    While the hardware is initializing during power up, the two seven-segment displays show a sequence of codes. When the hardware boots successfully, both seven-segment displays show 99.

  2. Review the LEDs on the SG6000-CN controller and the boot-up and error codes displayed in the BMC.

  3. If you need help resolving an issue, contact technical support.

SG5700

  1. Watch the codes on the seven-segment displays.

    While the hardware is initializing during power up, the two seven-segment displays show a sequence of codes. When the hardware boots successfully, the seven-segment displays show different codes for each controller.

  2. Review the codes on the seven-segment display for the E5700SG controller.

    Note The installation and provisioning take time. Some installation phases don't report updates to the StorageGRID Appliance Installer for several minutes.

    If an error occurs, the seven-segment display flashes a sequence, such as HE.

  3. To understand what these codes mean, see the following resources:

    Controller Reference

    E5700SG controller

    • “Status indicators on the E5700SG controller”

    • “HE error: Error synchronizing with SANtricity OS Software”

    E2800 controller

    E5700 and E2800 System Monitoring Guide

    Note: The codes described for the E-Series E5700 controller don't apply to the E5700SG controller in the appliance.

  4. If this does not resolve the issue, contact technical support.

Related information