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View error codes (SG100 and SG1000)

Contributors netapp-perveilerk netapp-madkat
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If a hardware error occurs when the appliance is booting up, the BMC logs an error code. As required, you can view these error codes using the BMC interface, and then work with technical support to resolve the issue.

Before you begin

  • You know how to access the BMC dashboard.

Steps

  1. From the BMC dashboard, select BIOS POST Code.

  2. Review the information displayed for Current Code and the Previous Code.

    If any of the following error codes are shown, work with technical support to resolve the issue.

    Code Indicates

    0x0E

    Microcode not found

    0x0F

    Microcode not loaded

    0x50

    Memory initialization error. Invalid memory type or incompatible memory speed.

    0x51

    Memory initialization error. SPD reading has failed.

    0x52

    Memory initialization error. Invalid memory size or memory modules don't match.

    0x53

    Memory initialization error. No usable memory detected.

    0x54

    Unspecified memory initialization error

    0x55

    Memory not installed

    0x56

    Invalid CPU type or speed

    0x57

    CPU mismatch

    0x58

    CPU self-test failed, or possible CPU cache error

    0x59

    CPU micro-code is not found, or micro-code update failed

    0x5A

    Internal CPU error

    0x5B

    Reset PPI is not available

    0x5C

    PEI phase BMC self-test failure

    0xD0

    CPU initialization error

    0xD1

    North bridge initialization error

    0xD2

    South bridge initialization error

    0xD3

    Some architectural protocols aren't available

    0xD4

    PCI resource allocation error. Out of resources.

    0xD5

    No space for legacy option ROM

    0xD6

    No console output devices are found

    0xD7

    No console input devices are found

    0xD8

    Invalid password

    0xD9

    Error loading boot option (LoadImage returned error)

    0xDA

    Boot option failed (StartImage returned error)

    0xDB

    Flash update failed

    0xDC

    Reset protocol is not available

    0xDD

    DXE phase BMC self-test failure

    0xE8

    MRC: ERR_NO_MEMORY

    0xE9

    MRC: ERR_LT_LOCK

    0xEA

    MRC: ERR_DDR_INIT

    0xEB

    MRC: ERR_MEM_TEST

    0xEC

    MRC: ERR_VENDOR_SPECIFIC

    0xED

    MRC: ERR_DIMM_COMPAT

    0xEE

    MRC: ERR_MRC_COMPATIBILITY

    0xEF

    MRC: ERR_MRC_STRUCT

    0xF0

    MRC: ERR_SET_VDD

    0xF1

    MRC: ERR_IOT_MEM_BUFFER

    0xF2

    MRC: ERR_RC_INTERNAL

    0xF3

    MRC: ERR_INVALID_REG_ACCESS

    0xF4

    MRC: ERR_SET_MC_FREQ

    0xF5

    MRC: ERR_READ_MC_FREQ

    0x70

    MRC: ERR_DIMM_CHANNEL

    0x74

    MRC: ERR_BIST_CHECK

    0xF6

    MRC: ERR_SMBUS

    0xF7

    MRC: ERR_PCU

    0xF8

    MRC: ERR_NGN

    0xF9

    MRC: ERR_INTERLEAVE_FAILURE