Skip to main content

Commands for managing AutoSupport

Contributors netapp-dbagwell netapp-thomi netapp-aherbin
PDFs

You use the system node autosupport commands to change or view AutoSupport configuration, display information about previous AutoSupport messages, and send, resend or cancel an AutoSupport message.

Configure AutoSupport

If you want to…​ Use this command…​

Control whether any AutoSupport messages are sent

system node autosupport modify with the -state parameter

Control whether AutoSupport messages are sent to technical support

system node autosupport modify with the -support parameter

Set up AutoSupport or modify the configuration of AutoSupport

system node autosupport modify

Enable and disable AutoSupport messages to your internal support organization for individual trigger events, and specify additional subsystem reports to include in messages sent in response to individual trigger events

system node autosupport trigger modify

Display information about the AutoSupport configuration

If you want to…​ Use this command…​

Display the AutoSupport configuration

system node autosupport show with the -node parameter

View a summary of all addresses and URLs that receive AutoSupport messages

system node autosupport destinations show

Display which AutoSupport messages are sent to your internal support organization for individual trigger events

system node autosupport trigger show

Display status of AutoSupport configuration as well as delivery to various destinations

system node autosupport check show

Display detailed status of AutoSupport configuration as well as delivery to various destinations

system node autosupport check show-details

Display information about past AutoSupport messages

If you want to…​ Use this command…​

Display information about one or more of the 50 most recent AutoSupport messages

system node autosupport history show

Display information about recent AutoSupport messages generated to upload core dump or performance archive files to the technical support site or a specified URI

system node autosupport history show-upload-details

View the information in the AutoSupport messages including the name and size of each file collected for the message along with any errors

system node autosupport manifest show

Send, resend, or cancel AutoSupport messages

If you want to…​ Use this command…​

Retransmit a locally stored AutoSupport message, identified by its AutoSupport sequence number

Note If you retransmit an AutoSupport message, and if support already received that message, the support system will not create a duplicate case. If, on the other hand, support did not receive that message, then the AutoSupport system will analyze the message and create a case, if necessary.

system node autosupport history retransmit

Generate and send an AutoSupport message—​for example, for testing purposes

system node autosupport invoke

Note Use the -force parameter to send a message even if AutoSupport is disabled. Use the -uri parameter to send the message to the destination you specify instead of the configured destination.

Cancel an AutoSupport message

system node autosupport history cancel
Related information

ONTAP command reference