Manage AutoSupport settings with System Manager

Contributors

View AutoSupport settings

You can use System Manager to view the settings for your AutoSupport account.

Steps
  1. In System Manager, click Cluster > Settings.

    In the AutoSupport section, the following information is displayed:

    • Status

    • Transport protocol

    • Proxy server

    • From email address

  2. In the AutoSupport section, click kebab icon, then click More Options.

    Additional information is displayed about the AutoSupport connection and email settings. Also, the transfer history of messages is listed.

Generate and send AutoSupport data

In System Manager, you can initiate the generation of AutoSupport messages and choose from which cluster node or nodes the data is collected.

Steps
  1. In System Manager, click Cluster > Settings.

  2. In the AutoSupport section, click kebab icon, then click Generate and Send.

  3. Enter a subject.

  4. Click the check box under Collect Data From to specify the nodes from which to collect the data.

Test the connection to AutoSupport

From System Manager, you can send a test message to verify the connection to AutoSupport.

Steps
  1. In System Manager, click Cluster > Settings.

  2. In the AutoSupport section, click kebab icon, then click Test Connectivity.

  3. Enter a subject for the message.

Enable or disable AutoSupport

In System Manager, you can disable the ability of AutoSupport to monitor the health of your storage system and send you notification messages. You can enable AutoSupport again after it has been disabled.

Steps
  1. Click Cluster > Settings.

  2. In the AutoSupport section, click kebab icon, then click Disable.

  3. If want to enable AutoSupport again, in the AutoSupport section, click kebab icon, then click Enable.

Suppress the generation of support cases

Beginning with ONTAP 9.10.1, you can use System Manager to send a request to AutoSupport to suppress the generation of support cases.

About this task

To suppress the generation of support cases, you specify the nodes and number of hours for which you want the suppression to occur.

Suppressing support cases can be especially helpful if you do not want AutoSupport to create automated cases while you are performing maintenance on your systems.

Steps
  1. Click Cluster > Settings.

  2. In the AutoSupport section, click kebab icon, then click Suppress Support Case Generation.

  3. Enter the number of hours that you want the suppression to occur.

  4. Select the nodes for which you want the suppression to occur.

Resume the generation of support cases

Beginning with ONTAP 9.10.1, you can use System Manager to resume the generation of support cases from AutoSupport if it has been suppressed.

Steps
  1. Click Cluster > Settings.

  2. In the AutoSupport section, click kebab icon, then click Resume Support Case Generation.

  3. Select the nodes for which you want the generation to resume.

Edit AutoSupport settings

You can use System Manager to modify the connection and email settings for your AutoSupport account.

Steps
  1. Click Cluster > Settings.

  2. In the AutoSupport section, click kebab icon, then click More Options.

  3. In the Connections section or the Email section, click edit icon to modify the setting for either section.