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Manage AutoSupport settings

Contributors netapp-thomi netapp-mwallis
PDFs

You can use System Manager to manage the settings for your AutoSupport account.

You can perform the following procedures:

View AutoSupport settings

You can use System Manager to view the settings for your AutoSupport account.

Steps

  1. In System Manager, click Cluster > Settings.

    In the AutoSupport section, the following information is displayed:

    • Status

    • Transport protocol

    • Proxy server

    • From email address

  2. In the AutoSupport section, select Menu options icon, then select More Options.

    Additional information is displayed about the AutoSupport connection and email settings. Also, the transfer history of messages is listed.

Generate and send AutoSupport data

In System Manager, you can initiate the generation of AutoSupport messages and choose from which cluster node or nodes the data is collected.

Steps

  1. In System Manager, select Cluster > Settings.

  2. In the AutoSupport section, select Menu options icon, then select Generate and Send.

  3. Enter a subject.

  4. Select the check box under Collect Data From to specify the nodes from which to collect the data.

Test the connection to AutoSupport

From System Manager, you can send a test message to verify the connection to AutoSupport.

Steps

  1. In System Manager, click Cluster > Settings.

  2. In the AutoSupport section, select Menu options icon, then select Test Connectivity.

  3. Enter a subject for the message.

Enable or disable AutoSupport

AutoSupport delivers proven business benefits to NetApp customers, including proactive identification of possible configuration issues and accelerated support case resolution. AutoSupport is enabled by default in new systems. If required, you can use System Manager to disable the ability of AutoSupport to monitor the health of your storage system and send you notification messages. You can enable AutoSupport again after it has been disabled.

About this task

Before you disable AutoSupport, you should be aware that you are turning off the NetApp call-home system and you’ll lose the following benefits:

  • Health Monitoring: AutoSupport monitors the health of your storage system and sends notifications to technical support and your internal support organization.

  • Automation: AutoSupport automates the reporting of support cases. Most support cases are opened automatically before customers realize there’s a problem.

  • Faster resolution: Systems sending AutoSupport data have their support cases resolved in half of the time compared to cases for systems that not sending AutoSupport data.

  • Faster upgrades: AutoSupport powers customer self-service workflows, such as version upgrades, add-ons, renewals, and firmware update automation in System Manager.

  • More functions: Certain functions in other tools work only when AutoSupport is enabled, for example, some workflows in BlueXP.

Steps

  1. Select Cluster > Settings.

  2. In the AutoSupport section, select Menu options icon, then select Disable.

  3. If you want to enable AutoSupport again, in the AutoSupport section, select Menu options icon, then select Enable.

Suppress the generation of support cases

Beginning with ONTAP 9.10.1, you can use System Manager to send a request to AutoSupport to suppress the generation of support cases.

About this task

To suppress the generation of support cases, you specify the nodes and number of hours for which you want the suppression to occur.

Suppressing support cases can be especially helpful if you do not want AutoSupport to create automated cases while you are performing maintenance on your systems.

Steps

  1. Select Cluster > Settings.

  2. In the AutoSupport section, select Menu options icon, then select Suppress Support Case Generation.

  3. Enter the number of hours that you want the suppression to occur.

  4. Select the nodes for which you want the suppression to occur.

Resume the generation of support cases

Beginning with ONTAP 9.10.1, you can use System Manager to resume the generation of support cases from AutoSupport if it has been suppressed.

Steps

  1. Select Cluster > Settings.

  2. In the AutoSupport section, select Menu options icon, then select Resume Support Case Generation.

  3. Select the nodes for which you want the generation to resume.

Edit AutoSupport settings

You can use System Manager to modify the connection and email settings for your AutoSupport account.

Steps

  1. Select Cluster > Settings.

  2. In the AutoSupport section, select Menu options icon, then select More Options.

  3. In the Connections section or the Email section, select Edit icon to modify the settings for either section.